Support Desk

We’re here for the details: questions about comfort, what’s included, accessibility notes, or how to choose the right date for your group.

Fast, human replies

Unsure what to bring? Send your questions—we’ll help you build a simple checklist.
Accessibility or mobility needs? Share notes so we can respond with the right guidance.
Group planning questions? We’ll help you figure out what traveler count works best.
Date flexibility? Let us know—flexibility can make coordinating easier.

Tip When you message us, include your preferred date window and anything your group should know in advance.

Send us a question

Use this quick form to contact the team. If you already have a tour request in mind, mention it in your message.

Quick answers

Practical guidance, without the back-and-forth.

Yes. If something matters for your group—comfort, timing, or accessibility notes—send it along. We’ll respond with what’s possible and what adjustments may be needed.

Often, yes. If your plans shift, message us with your updated preferred window and we’ll do our best to help coordinate options.

On each experience request page, you’ll see included and not-included lists. If you’re comparing options, ask us and we’ll help you interpret the lists.